Track Your Order
Need more details about your delivery? Review our Shipping Policy to ensure a hassle-free experience.
Shipping Address
We will only ship to the address provided in the billing address or the shipment address provided during your purchase.
Please ensure the correct address and a reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box). We only ship to a valid and legitimate shipping address.
We will not be liable in the event of an incorrect shipping address provided and goods are returned to us.
All redelivery of goods to you will be charged. The amount of the associated shipping charges for the redelivery will be disclosed upon request.
Please ensure the correct address and a reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box). We only ship to a valid and legitimate shipping address.
We will not be liable in the event of an incorrect shipping address provided and goods are returned to us.
All redelivery of goods to you will be charged. The amount of the associated shipping charges for the redelivery will be disclosed upon request.
Change In Shipping Address
If you have any request for a change of shipping address, please email us at sales@sweetzer.com.my within 12 hours upon your order submission.
If the request for a change of shipping address is made after 24 hours upon order confirmation, you will be charged for the associated shipping charges.
If the request for a change of shipping address is made after 24 hours upon order confirmation, you will be charged for the associated shipping charges.
Shipping Time
It usually takes between 2 to 5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9am to 5pm.
Tracking Number
Once goods are picked up by our shipping partner, the tracking ID for the package will be available. Any communication pertaining to the delivery will be made via email, mobile app and/or sms.
Policy Amendment
We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from customers will be obtained.